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Based on 1157 reviews
Lewis (Aaron Lewis)
16:40 02 Jul 20
Wow!! What amazing service!! I called at 7:30 AM to get emergency service. Becky immediately scheduled for today. An hour later JD was calling me saying he was on his way. He quickly diagnosed the problem and fixed it! He was great at explaining the issue as well as just generally educating me. I am beyond impressed with JD and the services Mountain Air provided, I am so impressed that I signed up for the maintenance plan! Everyone was superb and I can't thank Becky, JD and Mountain Air enough! SIMPLY AMAZING SERVICE!!
Lisa Stracener
14:47 02 Jul 20
I called for an appointment at 7am and my air conditioner was fixed by 8:30. JD was my technician. He was professional, friendly, and very informative. I’m very impressed with Mountain Air - they do annual maintenance on my equipment.
Brandon Parks
17:26 01 Jul 20
Cole the technician was super helpful and informative. He did excellent work and was very friendly. I definitely recommend Mountain Air for any HVAC work.
Richard Lapham
21:42 29 Jun 20
Great service, took care of the problem with my AC while keeping my family safe. They have always taken care of all my heating and cooling needs fast without breaking the bank.
Christi Linscott
21:20 29 Jun 20
Mtn Air & Heat was able to have a serviceman out to our home very quickly. He was on time, wore a mask, was able to identify the problem under half an hour and explained the problem, as well as solution. He was up front with costs and expectations, and happy to educate on future expectations. Good service!
John Moss
19:56 25 Jun 20
Hillary was the sales rep who came out and quoted the service for us. She was extremely knowledgeable, very kind, and answered all of our questions.Max and Tony came out the very next morning and started work on the install. They answered all of my questions, and worked with all my preferences when it came to vent placement and upgrades. They were accommodating in every way and their work was professional. It was a two day job, but they made sure to get the air conditioning on and running before they left on the first day. They returned first thing in the morning to finish upgrading the thermostat lines and vents.The new air conditioning came with a new thermostat, and they were kind enough to upgrade an older mercury thermostat in the home with the thermostat that they took off of the old system even though it wasn't part of the job order. Max and Tony were awesome!This is our second time going with Mountain Air and we are glad that we did. This is the professional company that you want working on your HVAC.
Mae Browning
23:59 24 Jun 20
We appreciate his efficiency, and his recommendations.
EnjoysLife NIsGrateful!
05:51 19 Jun 20
The employees and owners of Mountain Air are absolutely superlative!I have never encountered a business that has so many wonderful, caring, honest, good people as employees!! AND owners!!I highly recommen them!
Christy Rath
18:07 16 Jun 20
Tech was knowledgeable and considerate. I felt like he was very honest and saved me a lot of money and aggravation.
Tom Thompson
20:52 15 Jun 20
Jeff was awesome!! Explained things and did a really great job! GO ARMY BEAT NAVY!! 🙂
Hayden Halvorsen
01:40 14 Jun 20
Great customers service and quality work. Daniel was our tech and did a great job. I love the thorough text messages to notify you of the technician’s location and estimated time of arrival. I’m impressed.
Cathy Keindl
15:59 13 Jun 20
Technician, Daniel, was knowledgeable, professional, informative and pleasant. We have always had a good experienced with this company, Mountain Air and we highly recommend!
alex crowley
21:59 12 Jun 20
Mountain Air did a fabulous job! They were able to get started the next day after we did our initial consultation. Everyone was incredibly friendly and helpful throughout the entire process. Tony and Max were excellent technicians.
Jayme Cash
17:38 12 Jun 20
Scott and Robert installed a new AC system and did a phenomenal job! They were very friendly, fast, knowledgeable, thorough, and explained how the new system works! I'm very pleased with Scott and Robert as well as the communication through Mountain Air! Great job!
Jacob Stanger
16:21 12 Jun 20
Daniel was fantastic! Quick easy to talk to, listened to my concerns, fast and quality service. Customer support was very easy to work with and schedule everything.
Stephen Richey
04:32 29 May 20
Chris was very open and honest. He was able to show me that what Barlow Air maintained was not true. I have canceled my service contract with Barlow and will be setting one up with Mountain Air.
Taylor Mann
00:03 29 May 20
They came out the same day to help me. They were so amazing and didn’t try to over sell me and were so thorough and prompt! I am so thankful for them and the work they did!
Marilyn Wortman
22:55 25 May 20
Scott and Robert installed a new unit. They were very professional and knowledgeable. They removed all the old in order to install new wiring and lines. Very friendly and helpful.
Wayne Stauffer
22:05 20 May 20
Tech's very knowledgeable and professional. Close attention to detail. On time and answered all of my questions. I will definitely recommend Mountian Air to my friends and family. I would also like to mention the office staff for their excellent customer service. Return calls and follow up calls kept me informed about my job and scheduled work. Two thumbs up !!!
david stevens
22:20 19 May 20
Checked everything after making the repair. Great service!
Leon Roche
21:19 19 May 20
We love to have Jeff to come he is friendly does a good job and lets us know if there is anything that needs done. Thanks Jeff.
Denice Gunderson
00:10 12 May 20
Great place honest and ready to help you at a moment's notice best plan is yearly service plan to save money
Hilary H
21:20 11 May 20
Jeff was great! He was very friendly and professional. Will be using this company for future HVAC needs.
Shandell Barneck
00:26 10 May 20
I can only say great things about Mountain Air! They have been our heating/cooling experts of choice for many years. We recently replaced our condenser and furnace. We had a wonderful experience with Chad who laid everything out very clearly for us, he was up front, honest, friendly and you could tell he knew what he was talking about. Kameron and Michael installed our new equipment and they were amazing! They were efficient, friendly, hardworking and cleaned up everything after they finished instillation. We will continue to use Mountain Air for all of our heating and cooling needs!
23:20 08 May 20
Jeff was very knowledgeable about his profession. He figured out why my thermostat wasn't working. Put a new one in that required some wiring adjustments. He let me know everything i needed to know!. I just moved in and was very clueless about having my own house and how things work.
Melody Rogers
19:56 07 May 20
Honesty and integrity and excellent care is what we got. Thank you Jeff and staff!!
Cacey Fergus
00:04 07 May 20
My technician Chris went above and beyond. Thank you Mountain Air for hiring such great employees. Everyone I have spoke with has been very kind a day helpful. I will definitely recommend you.
Danial shaw
02:52 06 May 20
They were very good at what they do. They were also very professional. My final bill kinda smacked me down a bit, but it needed done, so it was worth it.
Jade Free
16:27 04 May 20
Mountain air is a reliable, friendly and thorough company. Taylor was my technician today and he was a really great guy. I highly recommend this company for heating and cooling problems and maintenance.
Ann Provost
00:11 02 May 20
Both Techs were great.
Susan Gulley
22:26 28 Apr 20
The guys were on time, polite and cleaned up when they were finished
19:51 25 Apr 20
Matt gave us our initial quote and was very detailed in helping us understand the best system for our home. Garret completed the install and made sure that everything was installed where it would look and function best.
Kelli Rutledge
22:32 24 Apr 20
Got to chat with Kayli in the office and she is awesome. So easy to work with.
Carla Campbell
20:19 22 Apr 20
Thanks for the great work you did today.Great job installing and cleaning up.Everything was excellent.
Steve Shields
19:24 21 Apr 20
We have a 1991 home which still had the original heating system. We interviewed a number of companies to give us a quote on replacing the furnace and correcting our cooling issues. Matt came out and measured our home and made recommendations that made sense to solve our problems. Their quote was reasonable and they stood by their quote. Keith and Garrett were excellent installers and made sure the job was done to perfection! I would highly recommend Mountain Air for your heating and cooling needs!Steve
Tina Heywood
18:40 21 Apr 20
Taylor did a great job! He was very polite and professional. He went over everything thoroughly. Gave quality feedback. I would definatly refer him for future business.
Scott Peterson
20:14 13 Apr 20
Very professional and was very knowledgeable and helpful and cleaned up when he was done
Katie Nichols
04:31 28 Mar 20
100% recommend Mountain Air! I am impressed with how clean and organized Kameron & Michael were while they installed a new furnace and AC. They were meticulous in making sure everything was working properly, provided easy-to-understand instruction in using the systems and made sure all of my flooring was covered. I could tell that they have been doing this for a while. Matt was also great to work with, and I appreciated his willingness to answer all my questions. Thanks to all for providing such great service and products for our home!
Lorin Hanks
00:20 27 Mar 20
Really enjoyed the customer service. Chad, great sales person. Keith, I kept asking for more and more little things and the answer was always “ We won’t leave until you’re happy”. They probably stayed two days longer than necessary (without charging me extra) in order to accommodate every single request. Good work. Happy with my new furnace and duct work.
Justin Hadley
22:02 20 Mar 20
Mountain air was amazing they responded same day after being let down by two other companies that did not show up. They were able to replace my water heater same day and Garrett my technician was awesome and professional. After this experience mountain air will be me go to for all my needs moving forward!!
Wendy Halbritter
23:04 17 Mar 20
Absolutely recommend Mountain Air for heating and cooling solutions.
Brandon Strong
17:25 14 Mar 20
Daniel was a very professional and courteous and extremely friendly . communicated on what the process was to be done and answered all my questions will definitely go to mountain air for any future needs
Lynn Buckalew
00:20 10 Mar 20
Fast response to service call. Professional, courteous service by Daniel. No doubt, Mountain Air will now be my choice for all HVAC service-related issues. Thanks again for a great job!
Gwenith Gernert
20:51 07 Mar 20
Chris came to my house early and diagnosed my hot water tank issue. After I decided to replace the tank, Chris left and went and purchased new tank. He removed the old tank, which was in a very small closet. The new tank was slightly larger and therefore Chris had to re-plumb a sink, add the new tank and put everything back together again. Chris extremely cheerful, helpful and did a WONDERFUL job. I highly recommend.
Robert Hammer
15:10 06 Mar 20
When we bought our home a little over a year ago, we understood that the furnace would need to be replaced within a couple of years. I was hoping it would hang on through this winter, but the old fella passed quietly one cold February night. I called Mountain Air because there happened to be a magnet with their number on the duct above my deceased furnace, and they had a tech in my home within an hour. Things moved quickly and smoothly from there, and I now have a completely new system. I appreciated the responsiveness and professionalism of every single person I dealt with through this project, from the person who answered my initial call, forward. The installation techs were fantastic: quick, efficient, friendly and their final product looks great and runs perfectly. They have set a new standard for service, in my book, and other service companies will have a high bar to clear if they want a five-star review from me.
Sheri Maddox
15:41 04 Mar 20
They did an awesome job installing our new furnace and they were so nice and professional. They even cleaned up the mess that was made while they were working! I was very impressed and happy with the work they did.
Ken Wise
17:50 03 Mar 20
Our furnace shut down in the middle of the night in February. We called Mountain Air at 8:00 a.m. and they had a technician to us within an hour and 15 minutes. It took him about 2 minutes to diagnose what was wrong and fix it!(it was a pressure sensor connected to the blower fan) They are very reasonably priced and the tech(Cory) is very knowledgeable. I will recommend them to everyone I know!
Dawn Hill
18:17 28 Feb 20
They sent out a technician really quickly. He was efficient, nice and clean.
Nate Hirst
20:15 27 Feb 20
Shout out to Chad(sales rep.), Scott and Rick(tech.).These guys are awesome! I have an old 73' home and had a very messy setup. These guys came in and really took care of me. I had them run a whole new trunk and duct line to separate out the basement from the upstairs to be on two separate systems. It was a task! Patching and running new lines to replace the old on the original trunk, than run a full new trunk with new lines for the basement. They did a killer job! This outfit is very tight and clean. Without me asking, they always cleaned up and ran the vacuum at the end of every days work. They always double checked with me to make sure where they were putting holes to run the new lines would be okay. They would always make clean cuts on the holes so if desired you could use the same piece to re patch the hole. If I ever had questions or needed something changed, they were on it and accommodating to my requests. If they said they will be there at this time and will be doing 'x' they were always on time and followed through. There prices are fair and there customer service rocks.I recommend these guys to anyone!
Thayne Smith
21:29 24 Feb 20
When we have an issue with one of our HVAC units, Mountain Air is typically at our office within a day or less from the time I call. No concern is too small or not worth their time. I highly recommend!
Gary Cole copetiger98@comcast.net
21:41 21 Feb 20
The best experience I've ever had with a company! My furnace went out...on the coldest day of the year of course, so I called Mountain Air. They were out to my house within the hour. Trevor did a diagnostic test and found a faulty fan motor. He also stated that he accidentally broke the igniter but that he would absorb the cost himself. His honesty was very impressive. I decided to just have a new furnace installed so Trevor left a space heater with me to get through the night and told me a salesman would be with me shortly. Chad was out in 30 minutes and coordinated the new purchase in a very simple, painless manner. He even added the discount that Trevor promised; not necessary in light of scrapping the old furnace, but a great show of customer goodwill! Very impressive. He also left a space heater. The very next day, two technicians installed the new system. Both of them very helpful and professional (Tony and Mac/Matt?). Upon completion, they noted some concerns they had with the new system and a question I had about the noise. The next day another technician arrived (Chris), fixed all the issues and cut the noise down dramatically. What an amazing experience! Great communication amongst all departments in meeting my needs. They have a customer for life in me and I'll recommend them to everyone I know who needs help in heating and air conditioning.
Corey Schultz
17:21 21 Feb 20
Last night I arrived home from a business trip and my daughter is getting married tomorrow. In the middle of the night, my furnace quit working. I messed around with it for a couple of hours and realized I needed to call in the professionals. I called at around 7:45am they were at my house by 8:30 and left my home with repairs done and area vacuumed by 10:15 this included them running to get a Hepa filter that they didn't have in stock to make sure my system was operating efficiently. Every person I spoke with had a sense of urgency and a high level of professionalism. The last thing I needed was to deal with furnace issues while my family was here for the wedding. Daniel did a fantastic job, took the time to explain everything to me, then let me do my work while he did his. Great company, great serviceman. Thank you everyone that made this happen.Corey
Terri Montoya
18:17 20 Feb 20
Mountain Air has been here numerous times for my worn-out furnace and now I'm finally getting a new one. The technicians continue to be very informative and friendly.
Susan Deas
22:40 19 Feb 20
Excellent service and very knowledgeable. Daniel explained everything in detail and gave me a price. Would recommend Mountain Air to others.
17:06 19 Feb 20
My furnace sounded like we had a poltergeist in the basement and I was sure the heater was on its last leg and with a newborn I was afraid the heat was going to go out. The furnace is more than 15 years old and was afraid it would need replacing. I called mountain air and said they would have someone out in a few hours, they came super quick. A gentleman named Daniel with a freaking cool accent (spoke perfect English ) came and fixed the furnace, checked for carbon monoxide, changed the filters,cleaned everything up. Very thankful at how thorough he was and offered to put me on a maintenance plan to come check the a/c in the spring which I'm grateful for since it would just escape my brain. All in all very impressed with Daniels customer service, he was friendly and as a girl fully appreciate when someone comes into my house that looks clean, clean and pressed clothing, professional, it puts one at ease. Oh yeah and price was fair (googled it)
Eric Sparkman
01:34 19 Feb 20
Trevor and Chad were awesome. No BS and straight to the point.
Anthony Tinti
23:00 14 Feb 20
Daniel Goldstein did an amazing job working on our furnace. He was able to quickly figure out what was wrong and fixed it within a couple of minutes. He was friendly and provided great customer service!
Jade Evans
21:53 10 Feb 20
Had a great tech. Thank youUpdate*Got a new heater and the guys (Garrett and Devon) were great! Thanks
Larry Lucas
16:43 08 Feb 20
All I can say is wow. I’m impressed and thankful for the professional install of our new heating and air conditioning system. The equipment is very impressive. Most of all I appreciate Chad and Keith and his install crew. They were very helpful and professional. I would recommend Mt. Air to anyone needing service.
Steve Jones
23:02 07 Feb 20
The technician was very thorough, very professional, and willing to explain everything along with the details about why he made the recommendations.
Cory Gerrard
16:16 07 Feb 20
Awesome job. Thank you.
Pat Hankinson
01:02 07 Feb 20
They showed up less than an hour after I called. He told me that the heater motor needed to be replaced. Went and got the part,and installed the motor. He was professional ,and cleaned up his mess. I will call them again ,and use there services in the future.
Ronald Petersen
18:24 05 Feb 20
Was really glad that they came to see what was going on with the heater so quickly. Was back the next day with the new part and had it fixed before you knew it. Danial was a great man and was very professional. So happy to know that we can call and have someone here when you need them. It was great to have the heads up and a picture of the individual who was coming. Thank you Mountain Air. From the Petersen’s.
Jennifer Chamberlain
22:16 03 Feb 20
Dave was awesome! I loved that they gave me a heads up when they were on their way. He drove through the horrendous weather to get to us and get our furnace working again. Our furnace stopped working the night of a massive snow storm, because, why not, right?! Ha! He was so thorough, happily went into SLC to get the right part, and was so friendly. I’d definitely recommend them and will use them again! Becky took my call at 7:30am and was so pleasant and super helpful. Props to her, as well! All around a great experience.
Kimberlee McClellan
17:56 01 Feb 20
Showed up very quickly, was very kind, and knowledgeable!
David Nabor
20:40 31 Jan 20
Chris was very professional and informative. Would recommend him to friends and family.
Franz Bryner DHS
17:41 31 Jan 20
I purchased my furnace and A/C unit from Mountain Air. I have purchased the maintenance package the past couple of years and it is a great value that ensures piece of mind on cold Winter days or hot Summer days. Technicians call before they come to tell you an exact time and you receive a text message with their pictures, so you know it's really them. Technicians are always friendly! Chris was the technician that came today and he was awesome!
Nicholas Belnap
16:19 27 Jan 20
This company was recommended to me by a friend. Over all they were great and I had an amazing experience with them. Everything from their sale rep, technicians, and the customer service rep was great! Everyone was very knowledgeable and helpful. The quality of work was great! They really took care of me and my house. After having a bad run in with an other HVAC company these guys were like a breath of fresh air! Shout out to Chad, Devin, and Garrett thanks for the help!
18:36 25 Jan 20
Always Customer Service first! Thanks for treating us like family. Trevor is brilliant.
Kay Anderson
15:55 19 Jan 20
Capable, friendly, and fast. So pleased with this company start to finish.
Candaceparkinson parkinson
03:09 18 Jan 20
We definitely made a great choice when we chose Matt and his team of installers to put in our new system....the professionalism, knowledge, service oriented and downright way they treated us from the bid to installation to completion. So respectful and made sure everything done to satisfaction. Cleaned up work areas and wanted to make sure all our questions were answered. These guys are golden and we are so grateful we chose to go with Mountain Air Conditioning and Heating.
Josh Cochran
16:23 17 Jan 20
Chris did a great job! He came right over and had the furnace working within minutes.
Christopher Barnaby
23:47 16 Jan 20
My tech Chris gave me a complete brake down of his diagnostics. He left me with no questions to ask and he fixed my issue in less than an hour. On top of fixing my initial issue, he even gave me advice on my capacitor being incorrect and gave my furnace a tune up. I highly recommend this company and Chris to anyone who wants a competent and knowledgeable HVAC tech. Thank y'all so much!
Kate Reeder
19:59 16 Jan 20
I've called Mountain Air twice now. Both times they were able to send someone out same day, and as my luck would have it, I got a tech named Daniel both times. Daniel is excellent! He arrives when the office said he should. He is efficient, and he knows his stuff. The first call was for my furnace not working. The second was for my AC not working. He was thorough, and he had the parts needed to fix the issue with him, so it wasn't a long wait. I'm so grateful. I will always go back to Mountain Air, and I'd give them 10 stars if I could. Daniel and the Mountain Air team are absolutely amazing.
Al Givens
15:24 15 Jan 20
Our technician Daniel, was very professional and explained the problem with the furnace and what needed to happen to fix. Very pleasant personality.
Josie Collins
01:27 15 Jan 20
Very quick and knowledgable. Was able to fix a problem that 3 companies and 8 other visits couldn't solve. Fair pricing, and clear about how work would be charged. Pleased with service!
stephen kelleher
16:23 11 Jan 20
After our Furnace stopped working last night, Daniel was able to come out to our home first thing this morning. He was very courteous, and got our furnace working immediately! Truly a life saver!!
Bad Wolf
02:31 11 Jan 20
Technician was prompt, friendly, and kept me informed during the process of fixing the furnace. We had a great experience with Trevor.
Howard Eastland
20:31 10 Jan 20
Knowledgeable, friendly and prompt. Highly recommended.
Shaylynn Mattingly
00:18 10 Jan 20
Thankfully we were recommend to Mountian air! I spoke with Myra on the phone and she was so helpful with letting me know their pricing and what is all included in that. I let her know I was shopping around to see if I could find the best deal. Myra was so honest and told me to ask certain questions because sometimes places will charge a base rate and then an hourly if it takes longer. This was something I didn’t know so I was very appreciative. I called a couple other places, but much like she said, their base rate was anywhere from $60-90 and then additional fees on top of that. So I called mountain air back. She was able to get a tech out to me within 30-40 minutes from my call. Chris J was our tech and he was great! Professional, nice and very knowledgeable. He went above and beyond to explain what was going on with our furnace. He took care of our problem and was in and out in about 30 minutes. I’m so glad it was a simple fix, but had it been something much larger I absolutely would have trusted him with the job. I will definitely be using Mountian Air in the future and will recommend them to everyone! Thank you guys for your amazing customer service!!
Mark Robinson
19:21 09 Jan 20
Our tech was knowledgeable and quick.
Julie Perkes
18:42 08 Jan 20
Bill and another gentleman came out on short notice at 5:00 and had my furnace up and running in 15 minutes. They were both great.
Linda Garza
17:14 08 Jan 20
Needed immediate assistance, since we woke up to a cold house this morning! So many options, but I chose Mountain Air, since their reviews looked good. They were fast, efficient, & friendly! Technician Dave was great & very thorough! I Highly recommend Mtn Air.
Ed Partridge
19:18 06 Jan 20
This is an outstanding HVAC company. Woke up to a cold house, furnace would not come on, called and within an hour Daniel was here. He quickly diagnosed the faulty part, determined it was under warranty, located a replacement, drove to the supplier and returned with the replacement part, and within a total of three hours, from phone call to completion, the furnace was working again. I will definitely use Mountain Air the next time I have an HVAC issue.
Dixie Burgess
17:28 03 Jan 20
Always provides excellent service. I wouldn't even consider using g anyone else.
Ryan LaBounty
20:15 01 Jan 20
Amazing company. Woke up to my furnace out New Year’s Day. Tech responded within an hour of calling. He Was professional and very knowledgeable. He quickly diagnosed and fixed the problem. He Didn’t try up sale anything I didn’t need. Honest and great company.
Dan Perkins
22:48 31 Dec 19
Yes Chris was very good efficiency and he did a really good job appreciate him and all the work that Mountain Air team does for us thank you
20:25 31 Dec 19
This review is for a Mountain Air technician - Chris!Mountain Air installed a Lennox furnace in my home about 1-1/2 years ago. I've been frustrated with the Lennox intelligent thermostat from the beginning. Mountain Air sent technicians out a couple of times early on. (They were always willing to send techs out, but usually it would start working before the techs showed up.)The techs would get it fixed and it would eventually quit again. I usually could get it working (I thought) by playing with the thermostat. (It turns out there was a short and it would eventually start working by itself.)Today I couldn't get it working. I called Mountain Air and they sent Chris out. He is awesome!! He spent hours here making a few changes from the install. Finally, he called Lennox tech support and they did some troubleshooting until they found a short in some wiring (which has obviously been there for a long time). He had gotten it working, but he spent the extra time finding out why it kept quitting. That is customer service!!! I hope to finally enjoy my heating and cooling system.Thanks Chris and Mountain AirJon Grove
06:54 29 Dec 19
Technician showed up within an hour of my call, had my furnace up and running within 10 minutes. No upsell, no attempt to sell me a new furnace. Very pleased!
Brent Strate
19:08 27 Dec 19
I always appreciate the thoroughness of the technicians. Communicate very well.
Bernice Falls
00:24 27 Dec 19
Perfect customer service. My house was built in 1947. The old wiring threw a curve on Christmas eve. I wanted to spend time with my grandkids,rather than miss having them fix it then, I had them bring a couple of space heaters which kept things toasty warm. I told them wartime I got off of work on the 26rh. They were waiting at my house when I pulled in the driveway. I expected to have to pay for the electrical work. They just did it.
Lisa Bodily
07:37 24 Dec 19
Mountain Air came within the hour that I called them and promptly discovered the problem. We chose to replace our ancient furnace. Chad left space heaters to get us through the night and Kameron was there first thing in the morning to replace our furnace. After it was installed, Kameron showed me how to program my thermostat and then emailed me a detailed checklist of all the work he had performed. 10/10 would recommend!
Eliana Liora
22:36 20 Dec 19
In December 2018 I had Mountain Air install a whole-home steam humidifier in my new home. I had two bids and they were almost identical but the other company (Comfort Solutions) was a month out on installs and Mountain Air did it in a week. When I called yesterday because it stopped working (canister needs to be changed annually) I was expecting to hear that it couldn’t be done until after the holidays. Nope—they came the next day and took care of it. The service tech told me that they have at least 9 crews, so they can usually get to homes really quickly for service and installs. My late husband was a service tech for a beverage company and I know for a fact that service is everything. The sooner you can get to your clients the happier they are with your company/brand.
Dana Tracy
14:27 20 Dec 19
I've had the pleasure of using Mountain Air for both an AC and a Heating issue. They are incredibly professional, prompt, and knowledgeable. I will continue to use their services and refer anyone I know to them. They text you a photo of your technician before the person arrives and they show up when they say they will. The customer service is outstanding.
Joshua Lilley
03:11 20 Dec 19
The service tech was very friendly and knowledgeable. Was able to get the furnace up and running. Shared what the issues were wrong with it. Overall a great experience, and they were the only ones with a tech who had availability. Awesome job, very happy with the service.
Jared MacKenzie
02:31 18 Dec 19
Daniel was at our house within 30 minutes of calling and fixed our furnace right away. Couldn’t be more impressed with the service and his attention to our cold house!Thank you Daniel and Mountain Air!
Megan Haarstick
17:18 17 Dec 19
Our furnace woke us up in the middle of the night making horrible noises. I called at 7am and they sent Chris out within an hour to check it out. Turned out my furnace wheel was bad and had to be replaced.They are trying something new these days where they do a check up on your furnace and AC unit for a low cost and they waive the diagnostic fee. It is a great piece of mind program and we recommend people look into it.
Loy Vandiver
02:29 17 Dec 19
Fast, early, & efficient. Did not try to upsell. Found the problem, repaired it, and was on his way.
Katie Shea
16:24 13 Dec 19
The gentleman that came to my house was outstanding! He explained everything very thoroughly. He was super friendly. He even gave my dog some love. I was very impressed. When the guys came and installed my new furnace they were just as amazing! I have never had such good customer service before! I would highly recommend these guys to anyone. They went above and beyond what is needed.
Maureen sletten
14:02 07 Dec 19
What a great experience. Chad was great making sure we were purchasing the best equipment for our home We were able to save $4000 for the exact same equipment that was quoted from a local competitor. Keith and his crew were efficient and professional. We highly recommend Mountain Air!
Wendy Hansen
04:40 07 Dec 19
The Technician was Very Professional, Polite and Knowledgeable. He took the time to explain everything and the price was reasonable. Mountain Air is Fantastic as always, and so are their employees. A+
Zack Weimar
18:53 03 Dec 19
The crew that came out with very respectful and kind. They were very knowledgeable about the work that they were doing. The install was extremely clean and very well done. They are the embodiment of professionals. 10 out of 10 would recommend.
Boston Saunders
23:40 02 Dec 19
Fred was awesome. Respectful, insightful, and kind.
Clair Leavitt
20:47 30 Nov 19
Installed new furnace. Great people.
Bryson McFarlane
17:08 27 Nov 19
Mountain Air came and did a Tune-up on my furnace. The technician came when he was scheduled to arrive (even with a snow storm). The Technincian was professional and explained the status of my furnace well. Additionally, the price was reasonable.
Ashlynne Szverra
20:17 26 Nov 19
Honest and friendly, they have been in contact with me to help me with the best option for my situation. Steven was the guy who installed my new furnace. He did an amazing job, walked me through everything made sure I was taken care of and satisfied. A big thanks to keven as well for getting it all set up for me and at a nice price. Cole was the first guy that came out and diagnosed my issues and was very helpful with his suggestions and services! Thank you all!
Marcie Pentz
18:35 26 Nov 19
Chris did amazing job he was very good on explaining every detail to me I would totally recommend him & Mountain Air Conditioning and Heating to anyone I know I really appreciate their business
Sherri Hill
23:33 25 Nov 19
our water heater broke last night and by 2pm today we had a brand new water heater Keith and his helper were excellent and the service was GREAT. Stevie in the office was amazing as usual. Mountain Air is a great company and we will always use them. Highly recommend!!!
Tyson Kay
22:46 24 Nov 19
Mountain Air is awesome! Technician Wyatt is very professional and courteous! He was very quick with his work and left things as if he were never there.
Kobe Hunsaker
21:17 24 Nov 19
Great and fast service. Got me fixed and replaced what needed to be. And actually cared about us. I would recommend anyone for their service. Cole was the tech who helped me and did a great job!
Andrew Johnson
17:01 24 Nov 19
Great service. Great full that Cole was able to come out the same day we discovered that our furnace was not working and was able to diagnose the problem. He also was able to let me know things that need to be worked on for future things. Very friendly and knowledgeable. Would be using these guys again if ever am in the need to have my furnace looked at.
Lily Briyana
07:50 24 Nov 19
Very empathetic to their customers and do everything they can to make sure you are taken care of for the cheapest price they can give. Very friendly people with great customer service.
John Macedone
22:35 21 Nov 19
You guys have done wonders you guys are so awesome
Laura V Rowland
21:08 21 Nov 19
From start to finish we had an excellent experience with Mountain Air. We had problem after problem with our central air and heat setup, purchased from a different company. I decided to call Mountain Air because of their good reviews. I wasn’t disappointed. They did a free 2nd opinion and gave us our options regarding repairs and replacement. There was no pressure at all. We decided on replacement. It was a 2 day job. Steven, the technician who did the work, and his assistant were friendly, efficient, and didn’t complain about having to work outside in the frigid, windy, rainy weather. Steven carefully explained how our system worked, and made sure my questions were answered.I’m completely satisfied with Mountain Air!
David Suehsdorf
23:11 20 Nov 19
Kameron did a terrific job. Top flight!
Cheyenne Herlandstein
02:28 20 Nov 19
Mountain Air was an amazing company to work with! Daniel, Matt & Tony were all extremely professional & respectful in our home. When one tech was unsure about the problem, he sent other sets of eyes. Space heaters were dropped off to us for no additional charge to make sure we had what we needed. The charges were clear & fair. Definitely recommend them!
Judy May
00:25 20 Nov 19
Cole was very professional and did a wonderful job. I will be using your company again.
JoAnne Calder
20:35 19 Nov 19
Everyone who has come out to do service have been excellent at their job. I recently had Tony and Michael come out to put in a new register because of a kitchen remodel I had done. They were able to do this without rearranging the cabinets that I have downstairs in the laundry room. They would let me know what they were doing and getting my okay for them to do it. So professional and I only have good things to say about the Mountain Air staff.
Leisha Rabow
23:18 18 Nov 19
We highly recommend Mountain Air! They are so professional and they care about customer service. After many years, our furnace stopped working and we knew it wasn’t worth fixing. Mountain Air brought space heaters in while we were without heat. An honest and personable sales rep met with us, gave fair options, and a great payment plan with no interest. An excellent crew came the next day to begin the install. They are very knowledgeable and we felt perfectly comfortable and safe having them in our home. When we became concerned about something the first evening of the two-day install, they came immediately to address the issue. We knew they had our best interests at heart. All of the phone calls and follow up visits we’ve had with them have been handled perfectly. We are so happy with them and look forward to our continued business with Mountain Air.
Ally Udall
22:50 18 Nov 19
I highly recommend Mountain Air. I really like how they give you a text when they are on the way to your house . As well as a photo of the tech that is coming ! My tech was friendly and very knowledge. Great company !
Jacob Lund
21:43 13 Nov 19
OnTime and professional and explained everything. Did not try to rip me off.
Kory Ballard
20:26 02 Nov 19
Fast , fair and freindly. Went above and beyond what I expected. Advised me on some other issues.
S. Bittle
22:35 01 Nov 19
Fast, friendly, and knowledgeable. Fit me into their already busy schedule on the same day. Thanks to their tech Fred.
Tracie Cushman
22:28 31 Oct 19
Excellent service! They installed my new furnace, and they took the time to give me good information about filters and the importance of keeping the furnace serviced and in good shape. They cleaned the coil and just did a wonderful job! Thank you!
17:11 31 Oct 19
Prompt and professional service!
Austin Cronnelly
18:56 30 Oct 19
This morning we woke up to our furnace blowing cold air. I immediately called Mountain Air at 7am and the phone was answered by a friendly employee who assured us that a technician would be able to stop by today. A few hours later I received a call from the technician, Daniel, notifying me he would be on his way to my home in the next 20 minutes. Once Daniel arrived, it was immediately apparent that he was a knowledgeable technician. Maybe more important, he was extremely friendly and pleasant to work with. Less than an hour after the initial call from Daniel, he had our furnace fully functioning. I'm very happy that we happened to call Mountain Air this morning and will be using them again in the future.
David Trevino
18:51 30 Oct 19
So, our furnace/air condition combo was installed in May 2018. Why did it take so long to leave a review? Well, life happens I guess. Needless to say, our install and subsequent "well system" checks have gone well this last year and a half. Why have I chosen to leave a review now? I'm glad you asked. Last night, probably one of the coldest evenings this year, an Error pops up on our fancy digital thermostat explaining why our furnace won't ignite. After our prompt call back and close communications, a tech (Cole) was dispatched to our home. He made quick work of diagnosing the problem and had it repaired and blowing warm air in a very appropriate amount of time. We appreciate his and his company's hard work to install and maintain a quality product. We will continue to enjoy our HVAC system for years to come. Thank-you.
Jessica Lyness
23:07 28 Oct 19
Jeff was our tech and he was very informative and nice! He has everything explained down To the very last detail. I feel that this company is honest as they come. He gave us options to fix and replace. Most companies come in and tell us “ you need a new furnace!” Thank you so much for your honesty when it came to the heating and cooling off our home!!
Kevin Higgs
16:44 21 Jul 18
Fred is a wonderful tech and person and did a GREAT job. He is very thorough is his work! Thanks.
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