Great customer service. Very helpful and informative
21:18 03 Nov 20
Very professional. Our Mountain Air guy was very clear on what was going to be taken care of today. I have been with this company for eight years now and I will continue with them. Very trustworthy.
17:30 31 Oct 20
Everyone I spoke to at the company were respectful and knowledgeable. They installed new furnace and hvac. They removed the old furnace and cleaned up everything. Tony and Josh were friendly and efficient. Rob was patient and funny while teaching us how to run the thermostat. I would recommend this company to anyone needing their services.
23:58 28 Oct 20
We’ve had mountain air’s service plan for a year so we can count on annual tuneups of furnace and ac, plus new filters regularly and discounted service/parts if an issue comes up. Well, the igniter on our furnace went out this week. I left a message on their answering service the night we discovered the problem, and first thing the next morning, Becky called me, put us on the on-call list for that day and scheduled a solid time for the day after that. In less than 48 hours we had a visit from Chris and our furnace is running again! (and for those who might say that’s a long wait, I say, hey, this is the peak busy season for such calls so less than 2 days was awesome in my book). Well done, team, and glad to sign up for another year of the service plan.
17:28 27 Oct 20
Jeff was awesome!! Explained things and did a really great job! GO ARMY BEAT NAVY!! :)Just had Rhett come out... Your customer service is absolutely AMAZING.. It has been a long time since I have seen a company who actually cares more about the customer then trying to sell me something I don't need.. You just got a customer for life... matter of fact, while Rhett was out I had him run over to my neighbors and she is going to switch you guys 🙂
18:52 26 Oct 20
Almost everyone else was booked out and the technicians made time to come help out help out my family and get our furnace running. They did as little as possible and did not try to upsell me anything.
14:29 23 Oct 20
I gave them a call and had a technician out in an hour and a half same day. The technicians name was Daniel and he was amazing. He was super knowledgeable and was able to get us taken care of. I won’t be using any other HVAC company any time soon.
16:09 17 Oct 20
Super friendly!! Fast and efficient
22:06 16 Oct 20
Devin and Cody came to install an AC, Furnace and water heater and they did an amazing job! Super professional and an absolutely amazing company!!! Thank you for taking care of my son and I! #feelthelove
16:59 14 Oct 20
Chris was very knowledgeable and friendly! If I ever need any more service I know who I will be calling! Thank you Chris!
02:17 14 Oct 20
Great customer service. Had problem with heating system, they came out next day, diagnosed the problem and fixed it. Fair price and the technician was very helpful.
23:28 13 Oct 20
Zack was super professional and informative. Great service!
17:14 13 Oct 20
The guys were on time. Very professional and had good character. They were very thorough tell me what they were going to do an advance and they they got to it pretty quick and got it done and cleaned up as they went. I would highly very highly recommend Mountain Air
19:26 12 Oct 20
These guys did an awesome job and we're very reasonably priced for the repair work I had done.
21:40 06 Oct 20
Mountain Aire was terrific responding to the need of repairing a gas heater in our greenhouse and checking a problem with the geothermal heat pump. Dave was great to explain exactly what he found and did.Dave found a plugged water drain on the heat pump and a bad fan motor in the gas heater. The fan motor was ordered Friday, arrived Tuesday and Dave had it installed the same afternoon. Excellent!The heat pump is working as normal now and they made an appointment for his return to service it.Thanks for the great service to Emily, Dave, and Vance.
22:43 30 Sep 20
JD was awesome! Thanks for your dedication and help!
18:21 30 Sep 20
23:28 29 Sep 20
Prompt, courteous, professional. Technician knew what he was doing. Appreciated his use of safety tools, mask, social distancing, etc.
23:26 29 Sep 20
We are so glad we used Mountain Air Conditioning and Heating to install our new furnace. After searching online for the best reviews we found this company with 4.9 stars and for good reason. Chad in sales came out and was very professional and helped us understand our needs and wants and didn’t try to over sell us. He gave us a great price for a new Lennox furnace after our 27 year old furnance broke down. Devon and Rick the installers were absolutely amazing and very professional...they did such a great job with the install. The office staff made everything easy regarding payments, appointment and any questions we had. We HIGHLY recommend Mountain Air Conditioning and Heating!
18:49 28 Sep 20
The technician was very prompt, efficient and respectful. He addressed some issues that needed fixing. Seems to be a very good company.
Larry Maryanne Brewer
19:01 25 Sep 20
Excellent! We appreciated the text telling us of your expectations re Covid. Chris was on time and called first. He was thorough and set us up for a call back to check a worrisome spot. We’re happy to use your service.
19:56 24 Sep 20
Great service, took care of the problem with my AC while keeping my family safe. They have always taken care of all my heating and cooling needs fast without breaking the bank.
23:37 22 Sep 20
JD and Chad were very professional and thoroughly explained to me what the issue was and what was needed to fix the problem!
17:37 19 Sep 20
Prompt courteous service, no hassle repairs at affordable prices.
00:50 19 Sep 20
Condensate pump was much more expensive than I imagined considering you can get them at the hardware stores For quite a bit cheaper but the technician was very professional and friendly.
17:57 16 Sep 20
Technician Jeff called and notified me he'd arrive within 15 minutes and arrived exactly at 15. He was very polite and attentive. He answered questions about the climate of Ogden while multitasking the repair. Very thorough with explaining the problems and assured me there would be details in his report. I 100% would hire Mountain Air to complete future repairs/installs.
Tonia W. Miller-Cole
15:38 16 Sep 20
Our technician Garrett was amazing. He was always professional and answered all questions we had. His work area was always clean and he stayed on task throughout the entire process. I would highly recommend him and Mountain Air.
21:11 15 Sep 20
Fast response time. They were able to come and inspect my HVAC system the same day I called, so that I could move forward with the sale of my home.
22:02 14 Sep 20
Taylor was great. He was friendly and explained things well. After not having ac for several days I am thrilled to say that he got it fixed and we have cool air again!!
21:25 14 Sep 20
Tech was knowledgeable and considerate. I felt like he was very honest and saved me a lot of money and aggravation.Update: I had an air conditioner installed 9/14. Scott and Kenzie were very professional, got the job done quickly. I actually enjoyed having them in my home! I highly recommend this company, every interaction has been top notch! From calling for service to the service techs - outstanding!
18:36 14 Sep 20
Knowledge and answered all my questions. Would recommend!
23:42 11 Sep 20
Chris was very thorough and quickly identified the problem with our furnace. He then recommended a full tuneup and found the system was in dire need of service. Much better to do preventative maintenance than inconvenient repairs. Chris was very professional and considerate. Definitely happy with the service.
20:56 11 Sep 20
After contacting our usual HVAC and getting no response for days. I took a friend’s recommendation to contact Mountain Air. I immediately spoke to Emily who explained what the issues might be. Within a few hours, Daniel was here and our ac was up and running again within the hour. You guys are wonderful! Thank you again!
20:38 11 Sep 20
We followed JD to Mountain Air from his previous employer and are so happy we did. JD has been servicing our HVAC since we moved to the area 3 years ago, and he's my first choice every time I schedule a maintenance check. He's incredibly knowledgeable about the system and is absolutely honest about what we need to do to be happy with it. There's no big sales pitch pushing me to upgrade the system every time he comes out, but he is truthful about what's wrong and what's still working. We have an older system that we're hesitant to replace just yet, and I have complete trust in how JD says things are going. We are thrilled to join the Mountain Air family and look forward to working with them and JD for years to come!
20:27 10 Sep 20
Fast and efficient— we had received other bids for $600-$700 but Taylor the technician fixed it in 20 minutes for a little over $250 and it worked immediately!
20:33 03 Sep 20
Dave was friendly and professional.
19:27 01 Sep 20
I have nothing but great things to say about Daniel! Courteous, professional, knowledgeable... It was a pleasure having him do my AC tune-up!
22:25 31 Aug 20
Oh my goodness we got the dream team. Devin and Josh were exactly on time. Fast. Kept me up to date on the process and did I mention fast? Omg less than 6 hours to rip out my old furnace and central air unit and thermostat and installed my brand new amazing ones. Very helpful. Explained why air wasn't getting to a certain room because of a previous job not done correctly with venting and explained how it could be fixed and to just call them! I'm so happy!!!! Thanks for sending me great guys doing great work for a great company!!!! You'll always be my go to guys!!!!
20:12 29 Aug 20
Able to repair AC quickly. Very communicative, answered my questions thoroughly.
18:02 29 Aug 20
JD did an awesome job going above and beyond!Explained in detail everything that was going on with my system, and made recommendations of my future options.Programmed the new thermostat for me and showed me how it worked.He took the time to talk to me about future replacement systems.Excellent service - Thank you JD!!!
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